Booking Terms & Conditions
A non-refundable deposit equal to the first night of the stay is required at the time of booking
Confirmation of Booking
Your booking will be completed when we acknowledge receipt of your booking request and deposit. Prior to that the booking will only be regarded as provisional.
We accept payment by credit or debit card. No payments will be accepted by cheque. Payment for any outstanding balance for the cost of your stay will be taken on departure. Upon arrival you will be required to provide your card details which will be taken as authorisation for payment in the event of chargeable breakages/damage or breach of no-smoking policy.
Cancellation by You
When you make a reservation it is a contract in law. We appreciate that things sometimes do change so we would urge you to take out travel insurance so that in the event of cancellation out of your control, you are covered.
If you cancel more than 21 days before arrival you will lose your deposit but will not be charged for any remainder of your booking. If you cancel 21 days or less before arrival, or fail to check in or leave before your due departure date, we reserve the right to charge you for the full balance due for the whole of your booking less any costs not incurred by us as a result of your cancellation. If a room has been booked for double occupancy and one person cancels, the full room rate will apply. It is recommended that you take out travel insurance which provides for cancellation cover.
Cancellation by Us
In the unlikely event that we are forced to cancel your booking we will attempt to offer you alternative accommodation. If suitable accommodation is not available (or acceptable to you) then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us. In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of twice the cost of your booking.
Amendment by Us
If you have booked a specific room, we will try to ensure that this room is available to you. We do however reserve the right to accommodate you in a different room. If this room is not acceptable, you have the right to treat the booking as being cancelled and we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us. In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contact will be up to a maximum of twice the cost of your booking. If you accept the new room and the new room is normally charged at a lower rate, then the difference will be deducted from the final balance due from you. If the new room is normally charged at a higher rate then you will not be charged the difference. This is the limit of our liability to you in these circumstances.
For parties of 5 rooms or more, we require the balance of the fee for the complete stay to be paid 6 weeks prior to arrival.
Arrival and Departure
You will be able to check in between the hours of 4pm and 8pm. Outside of these time is by prior arrangement only. You are required to leave by 10.30am on the day of departure. If you fail to do, we reserve to right to charge for an additional nights stay.
Damage and Breakage
We are sure that you will take care whilst you stay with us and we acknowledge that accidents sometimes happen however we do reserve the right to charge for any damage or breakages that you report to us or we discover after you have left. We reserve the right to charge further sums to put right the damage or if we are unable to re-let the room as a consequence.
We are a No Smoking Establishment. If we find that guests have been smoking in the room then we reserve the right to ask you to leave immediately. You will remain liable for the whole of the cost of your stay. Whether or not you are asked to leave we also reserve the right to charge a sum equivalent to one nights stay if we are unable to re-let the room for 24 hours whilst it is fully aired. You will be notified in writing as soon as is reasonably practicable if evidence of smoking is discovered after you depart.
Well behaved pets are welcome at a charge and only by prior arrangement. Pets are not permitted on the furniture, in the dining room or to be left unattended in our hotel bedrooms at any time. We reserve the right to charge a sum in the event of damage being caused, or additional cleaning be required.
We do not accept any liability for damage to your property or injury to you or other members of your party whilst on our premised unless caused by negligence of us or our employees.
Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation.
Any dispute between us will be governed by the non-exclusive law of the English Courts.